To initiate a return for refund or to request warranty repair or replacement of a SeaSucker product, fill out our RMA request form. For any other return request, please contact us at firstname.lastname@example.org so that we can assist you.
SeaSucker Return Policy
You are eligible for a refund if:
1. You purchased the product directly from SeaSucker, either from our on-line store, from our factory in Bradenton, Florida, or from a SeaSucker-managed booth at a boat show, trade show, bike expo or similar event; and
2. You make your request for a refund within 30 days of your receiving the product from us; and
3. You return the product to us in like-new condition.
SeaSucker in its sole discretion will determine whether returned products are in like-new condition. In general, "like-new condition" means the product is in normal working order, there are no blemishes on the product, and all parts, accessories, and tools are present.
We know that many on-line retailers offer free return shipping; unfortunately, SeaSucker does not. Additionally, we do not refund the shipping cost you paid to get the item to you when purchased.
All returns must be accompanied by a return merchandise authorization number (RMA), obtainable here: RMA request form.Limited Lifetime Warranty
SeaSucker, LLC offers a lifetime, non-transferable warranty covering defects in materials and workmanship. Defective products can be returned to SeaSucker for replacement or repair (at SeaSucker’s option). Warranty claims must be accompanied by a sales receipt or other proof of purchase document. The cost of transportation to and from SeaSucker for the repair or replacement of any defective part or accessory is not covered by this warranty and is to be paid by the owner. This warranty does not apply to damage or failure resulting from normal use, routine wear and tear, lack of maintenance, user error, alteration of the product, accidents, abuse, or neglect. This warranty is given in lieu of all other written or oral warranties, express or implied, including without limitation implied warranties of merchantability and fitness for a particular purpose, and are limited to the duration and specifications of this warranty. SeaSucker’s liability for any damages relating to any allegedly defective product, whether arising from the use or the inability to use the product and whether claimed under tort, contract or any other legal theory, shall be limited to the actual price paid for such product and shall in no event include loss of use, loss of time, incidental, consequential, special, or indirect damages of any kind, even if SeaSucker is aware of the possibility of such damages, to the full extent as such may be disclaimed by law.
Repair and Replacement
Products with non-warrantable damage or products that are no longer within the warranty period may still be repaired or replaced at your expense. Discounted replacement parts, including vacuum pads, pumps, fork mounts and hardware, can be found on-line in the Replacement Parts section of SeaSucker’s on-line store at www.seasucker.com.